Política de reembolso

TRONFORM has a 2 day refund & return policy, which means you have 2 days after receiving your item to request a refund & return.

Returns

Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as newspapers, or magazines cannot be returned or refunded.

Additional non-returnable items

  • Gift cards

Additional Information to complete your return 

    1. We require a receipt or proof of purchase.
    2. We require a video of 4 seconds of the product, to make sure it is intact and that is not violating our policies. 
    3. We require interested people for a return to send us the previous requirements (1), (2) to our email, support@tronform.co

    If you are accepted to be approved for a return you will receive an email with the shipping and location address for the return.

    Check the next segment for more information.


      Refunds

      Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


      Late or missing refunds 

      We always care of our customers and clients so If you haven’t received a refund yet, first check your bank account again.
      Then contact your Bank / Credit card company, it may take some time before your refund is officially posted.
      Next, contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us immediately to investigate. support@tronform.co.

      Sale Items

      Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

       

      Exchanges 

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tronform.co and we will give you instructions.

       

      Gifts

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Important Information

      You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, it has to be with Your postal office company.

       

      Damages and issues

      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

      © TRONFORM 2024.